Frequently Asked Questions

ORDERING


Q.
What forms of payment do you accept?
A.
Payment can be made either by credit card or bank deposit. All credit card payments are processed by Paypal. When checking out your order will be processed in NZD (New Zealand Dollars).
Q.
Do I need to have a Paypal account in order to make a purchase?
A.
You do not need to have a Paypal account. Paypal now offers the option to pay by credit card without signing up for a Paypal account.
Q.      Do you offer gift wrapping?
A.      Unfortunately we do not offer a gift wrapping service at present.
Q.
Do you offer a framing service?
A.
At this stage we do not offer a framing service.
Q.
Do you have a physical store?
A.
No. Pop Motif is an online gallery only.
Q.
I have placed my order, what happens now?
A.
1. You will receive an email from us confirming that we have received your order.
2. You will receive a second email from us confirming that your order has been dispatched.
3. Our courier will deliver your order to your door within 3 working days (within NZ).

SHIPPING

Q.      How much does shipping cost?
A.      All New Zealand orders ship at a flat rate of $10. In other words you may order as many prints as you like and you will only pay the one $10 shipping cost.     We offer multiple shipping services to other territories.
Q.
How will my order be delivered?
A.
Your order will be sent with either Castle Parcels or PBT couriers. Your art print(s) will be wrapped in acid free tissue paper and depending on the size be shipped in either a heavy duty mailing tube or a flatpack reinforced envelope. All items are insured to cover the cost of the print(s) against loss or damage.
Q.
Can I track my order?
A.
Yes. The shipping confirmation email will contain the tracking number for your order and a link to a website where you can track its progress.
Q.
Can I pick up my order?
A.
No. We are an online store only.
Q.
Do you ship internationally?
A.
We ship throughout New Zealand as well as to Australia, Europe and the United States. If you live elsewhere and would like to place an order please contact us and we will see what we can do.  :)
Q.
When will I receive my order?
A.
We take great pride in providing a fast and efficient service. Once your payment has been confirmed your order will be dispatched within 24 hours. If there is a delay for any reason, we will contact you and let you know when you can expect delivery. You should receive your order within 3 working days (within NZ).
Q.
Where is my order, it did not arrive?
A.
This is often due to the courier attempting to make delivery but nobody being present to sign for it. If your order does not arrive within three workings days then please contact NZ Post directly with the tracking number for you order. If you experience problems in tracking your order than please contact us. 
Q.
I think my print may have been lost in transit?
A.
Contact the courier company with the tracking number that was emailed to you and they will do a search for your parcel. If they cannot locate it, we will send out a replacement. Where a replacement is not possible we will issue you with a refund.

RETURNS

Q.
Can I return a print?
A.
We are confident that you will love the print(s) that you purchase from us. If however you are not completely satisfied with your print(s), we will be more than happy to offer you an exchange, credit, or a refund, provided that the print(s) are returned to us in their original condition within 10 days of receipt. We regret that we cannot reimburse you for the cost of shipping. Please contact us for instructions on returning an item. For items that are damaged, defective, or not what you ordered, please contact us and we will provide you with return instructions. We will arrange to replace the damaged print(s) at no additional cost to you. Where replacement is not possible, a full refund of the purchase price will be made. You can expect a replacement, exchange or refund, within 7 days of us receiving the returned item.

ART TERMINOLOGY

Q.
What is a Limited Edition Print?
A.
A Limited Edition is a single run of a fixed number of prints. This could be anything from 20 or 200. Each print is individually numbered. For example, 20/100 would indicate edition number 20 from a total print run of 100 editions. Once the fixed amount of prints has been run, the plates are usually destroyed in order to preserve the value of the existing work.
Q.
What is a Screen print?
A.
Screen printing also known as serigraphy is a technique that dates back to the Middle Ages and was believed to be first used in China. It first appeared in Europe in the 1930’s, but became more mainstream in America during the 1960’s. The process begins with a screen of porous, finely woven fabric, which was traditionally silk, but today is usually polyester. This screen is stretched over a frame and areas of the screen are blocked with a stencil of non porous material, this then becomes a positive of the area to be printed, or the open spaces where the ink will be absorbed into the paper. The screen is then placed on top of the paper and the ink is placed on top of the screen. The ink is moved through the fabric using a rubber blade and usually left to dry overnight. This process is repeated for each different colour, with a separate stencil being created by the artist for each colour.
Q.
What is a Giclée print?
A.
Giclée (pronounced "jhee-clay") is a sophisticated inkjet printing process that combines pigment inks and archival quality, acid-free paper to produce gallery or museum quality fine art prints. The giclée printing process provides superior colour accuracy than other means of print reproduction and is considered to be the pinnacle of printmaking technology.