We are confident that you will love the wall art you purchase from us. If however you are not completely enamoured with your new art or it’s just not quite right for your space, we are more than happy to offer you an exchange, credit, or a refund, provided that the print is returned to us in it’s original condition within 30 days of you having received it. Unframed art prints can be returned for a refund, exchange or store credit. Framed artworks can only be returned for store credit or an exchange. We do not offer refunds on framed artworks. Framed artworks must be returned to us within 30 days of having arrived with you to qualify for store credit or an exchange. International customers please note that we do not accept returns on framed art shipped outside of New Zealand.
To return an item please contact us with your order number and we will provide you with return instructions. Please note that we are not liable for art that goes missing or is damaged in the process of being returned to us. Accordingly we recommend that you use a delivery service that offers tracking. We also recommend using the original packaging to safely package the print to minimise the risk of damage.
For items that are damaged, defective, or not what you ordered, please contact us with your order number and we will arrange to replace the damaged print at no additional cost to you. Where a replacement is not possible, a full refund of the purchase price will be made. You can expect a replacement, exchange or refund, within 7 days of us receiving the returned item.
The address for returns is as follows:
1 Burnley Terrace