FAQ

Ordering

How do I make a purchase?

Shopping at Pop Motif is easy!

  1. 1. If you know what you are looking for you can navigate through the site using the various drop down menus located at the top of the page or by using the search tool located at the top right of the page. You can browse the site by using the Artist, Art Style, Theme, Room, Best Seller or New Arrivals menus.
    1. 2. Once you have found a print you would like to purchase, select the size if multiple options are available and then click on the 'Add to Cart' button.
    1. 3. After you have added a print to your cart, you will be prompted to review your cart. Here, you may update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may continue shopping or proceed to the secure check out.
  1. 4. Once you have reviewed your items and are ready to make payment click on the ‘Checkout’ button which will take you through to the secure checkout.

Do I need an account to place an order?

You don't need an account with us in order to make a purchase. However, if you do register with us you will be able to enjoy the following benefits through your Pop Motif account:

- Save items to your personal Wishlist for later viewing.

- Save your delivery address details for a faster more convenient shopping experience.

- Manage your account details, order history and view your order status.

- Request a return or exchange directly from your account.

I've forgotten my password. What should I do?

If you have forgotten your password, click on the ‘Forgotten your Password?' link and follow the instructions on the sign in page.

How do I change currency?

At the top left of each page you will find a currency selector. All prices displayed throughout the site will default to the selected currency. Please note that when checking out your order will be processed in NZD (New Zealand Dollars) regardless of the currency you have selected for viewing.

Can you frame the print for me?

No sorry. We do not offer a framing service.

Can I layby an item?

No sorry. We do not offer a layby option.

Do you have a physical store?

Pop Motif is purely an online retailer. By avoiding the overheads associated with being a traditional ‘bricks and mortar’ store we are able to pass on savings to our customers as well as hold a far greater selection of art prints.

I have placed my order, what happens now?

  1. 1. You will receive an email from us confirming that we have received your order.
  2. 2. You will then receive a second email from us confirming that your order has been dispatched.
  3. 3. Our courier will deliver your order to your door within the specified delivery timeframe.

PAYMENT

What payment methods does Pop Motif accept?

We accept Visa, Mastercard and American Express credit card payments as well as Paypal. All credit card payments are processed by Paypal. Please note that Paypal offers the option to pay by credit card without the need to sign up for a Paypal account. When checking out your order will be processed in NZD (New Zealand Dollars).

How do I pay?

When you are ready to pay for your order click on the Checkout button on the Cart page and you will be taken through to our secure checkout. Step 1: On the first page you will be prompted to enter your billing and shipping address details. Step 2: On the second page you can select your preferred shipping and payment method. Once you have done so click on the Pay Securely Now button to proceed to the next step. Step 3: You will then be directed to Paypal where you can either login into your Paypal account if you have one or simply enter your credit card details if you don’t have an account in order make your payment. Step 4: Once your payment has been processed by Paypal you will be redirected to the Pop Motif site where you will receive confirmation that your order has been received. All done!

How secure is my credit card information?

At Pop Motif, your personal online security is very important to us. We use the latest SSL encryption technology to store and safely transmit your information through our systems. All orders are processed through a secure checkout system provided by Shopify. Our checkout system includes an SSL certificate that uses industry standard 128 bit encryption technology - the same level of encryption used by large banks to keep your information secure and is certified Level 1 PCI DSS compliant. We do not store or have access to your credit card information. All credit card payments are processed by Paypal – the world’s most popular payment gateway and a world leader in online security and anti-fraud technology.

Is my personal information kept private?

Any information you share with us is considered private and confidential. At no point will we share or sell your personal information. We may use the information that you provide to inform you of new goods and services via email. If you would prefer not to receive these emails, please click the unsubscribe link at the bottom of any email you receive from us and you will automatically be removed from our mailing list.

SHIPPING - NEW ZEALAND

How much does shipping cost?

Orders of $100 or more in value receive free shipping throughout New Zealand. Orders under $100 in value are shipped at a flat rate of $10.

How will my order be sent?

Your art print(s) will be wrapped in acid free tissue paper and depending on the size be shipped in either a heavy duty mailing tube or a flatpack reinforced art envelope. All orders within New Zealand are delivered by PBT. When checking out please ensure that you supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

Does Pop Motif ship to PO Boxes?

Unfortunately we are unable to deliver to PO Boxes.

Can I track my order?

Yes. Once your order has been dispatched, you will receive email confirmation from us as well as a tracking number. You can track your order 24 hours a day by using the tracking number provided on www.pbt.com

Is my package insured?

All items are insured against theft and accidental damage while in transit from Pop Motif to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

How long will my order take to arrive?

We take great pride in providing a fast and efficient service. Once your payment has been confirmed your order will be dispatched within 24 hours. (please note that orders received after midday on Friday will be dispatched the following Monday). If there is a delay for any reason, we will contact you and let you know when you can expect delivery. You can expect to receive your order within 3 working days. Please note that delivery to rural addresses can take longer than this timeframe.

Can I pick up my order?

No sorry. Pop Motif does not have a physical store.

My order has not arrived. What do I do?

If your order does not arrive within the delivery timeframe please contact PBT with the tracking number for you order. If they are unable to help you then please contact us.

SHIPPING – REST OF THE WORLD

Which countries do you ship to?

We currently ship to the following countries: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, UK, USA. If your country is not listed above, please contact us at [email protected] and we will see what we can do.

How much does it cost to ship to my country?

Can I track my order?

Unfortunately we are unable to deliver to PO Boxes.

Can I track my order?

Yes. Once your order has been dispatched, you will receive email confirmation from us as well as a tracking number. You can track your order 24 hours a day by using the order tracking number provided at https://www.nzpost.co.nz/tools/tracking

How long will my order take to arrive?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Orders placed on Friday after 5pm will begin processing on the following Monday. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. These delays are beyond our control and as such Pop Motif is not responsible for any issues arising from delays caused by destination customs clearance or processing.

Will I have to pay duty or taxes on my parcel?

Orders delivered internationally may incur duties or taxes. Customs policies vary widely from country to country. Contact your local customs office for more information if you are unsure. Please note that Pop Motif will not be held responsible for any customs or duties taxes that occur once your item has been dispatched.

How will my order be sent?

Your art print(s) will be wrapped in acid free tissue paper and depending on the size be shipped in either a heavy duty mailing tube or a flatpack reinforced art envelope. All international orders are sent using the NZ Post International Economy Courier service. This service offers tracking and is also insurance. When checking out please ensure that you supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

RETURNS

What if the print I purchased is not right?

We are confident that you will love the prints that you purchase from us. If however you are not completely satisfied with your print or it’s just not quite right for your space that is fine - we are happy to offer you an exchange, credit, or a refund, provided that the print is returned to us in it’s original condition within 30 days of you having received it.

My print has arrived damaged. What should I do?

In the unlikely event that your print has been damaged in transit we will arrange to replace the damaged print at no additional cost to you. Where replacement is not possible, a full refund of the purchase price will be made.

How do I return an item?

In the first instance please contact us with your order number to let us know that you would like to return your print. We will supply you with our address for returns. Please note that we are not liable for prints that go missing or are damaged in the process of being returned to us. Accordingly we strongly recommend that use a delivery service that offers tracking. We also recommend using the original packaging to safely package the print to minimize the risk of damage.

Can I return a sale item?

Sale items are non refundable however we will happily accept sale items back for an exchange or online credit.

Will I be refunded the full value of my order?

All correctly returned products will be refunded the purchase price less the original shipping costs. Refunds are processed on the same day as we take receipt of the returned goods. Please note that it can take up to five business days for the refund to appear in your account after it has been processed by our returns team.